Since, according to your review, this was not properly explained, we can fully understand your frustration. We continually strive to improve our service, both for our partners nationally and for customers in search of reputable shredding providers. We were able to match your needs with three of our partners in your geographical area so you would be able to have a choice in deciding who to hire locally for your document destruction project. Most people are excited about using us because we can serve as a one-stop-shop for those looking to find the best pricing and service in the industry. We appreciate your feedback so we can continue to train our staff to be completely forthcoming in the details of how our service works. We apologize that our services were not explained in detail. Best regards, Erik Larsen Shred Nations Customer Care 80 x 214ĭear Michele - Our information indicates that you spoke with one of our representatives here are Shred Nations yesterday. Let me know personally if you need anything else. Keep in mind, as I explained on the phone, that if we are able to meet or exceed your expectations, we would appreciate it if you could revisit this Star Review to reflect our efforts to offer exceptional customer service. Thank you for understanding that we too are human - more importantly - thank you for being kind enough to allow us the opportunity to correct this issue to your complete satisfaction. We are a very efficient internet company, but it is our people who make us the best at what we do. I really appreciate your feedback as it allows us to quickly solve problems when they arise. As I told you in our conversation, I will have a company contact you about the hard drive and I will have a LOCAL shredding provider call you about your document destruction needs. We erred by sending this as one single request and we apologize sincerely for our mistake. One for a document destruction purge and the other for a hard drive destruction request. It looks like you had two distinct, separate needs. Sincerely, Erik Larsen Shred Nations Customer Care 80 x214ĭear John - Thank you for taking my call this morning so we could sort this out for you. If there is anything else we can do for you, please do not hesitate to call. If this unfortunate situation works out to your satisfaction, please remember that you can revisit this review and edit it to reflect the hopefully satisfactory result.
You should have received an email from us letting you know the companies who would be contacting you and the Biography pages of the local shredding providers. "DD Logistics" was NOT one of them and they are not even in our network of providers. Since you filled it out so completely (thank you) we immediately forwarded it to two (2) providers in your area to offer you competing quotes with our secure document destruction specialists.
I understand that you filled out a form on the Shred Nations website. We take your comments seriously and we appreciate your feedback. I apologize that our service failed in some way. Dear Bianca - I reached out to you and left a message.
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